Service quality and customer satisfaction: a comparative study of the ghanaian public vs private bank owusu alfred public and private sector banks and to study the link between service quality and customer satisfaction service quality and customer satisfaction has emerged as a topic of critical and strategic concern (eg bolton & drew. A comparative study of factors affecting customer satisfaction in private and public sector hospitals in tehran abolfazl khosravi1 , pare factors affecting customer satisfaction in public and private sector hospitals the study is based on a survey of 385 customers of tehran city hospitals the sampling approach is cluster sampling, which. Customer satisfaction- a comparative study between private & nationalised banks customer satisfaction & indian banking system the success of the economic reforms is therefore all to see and the driving force of these reforms is the banking sector. The purpose of this study is to compare the public sector banks and private sector banks in terms of customer satisfaction and to study the various variables of service quality using servqual model.
It includes: comparative, study, service, quality, public, sector, banks, private, marketing, research comparative study of service quality of public and private sector banks-analysis of businesses banks companies, products and consumers-report, projects for business administration measuring customer satisfaction is a critical. A comparative study of banking services and customer satisfaction in public, private and cooperative banks namuthan, associate professor, department of commerce, aggovernment arts college, tindivanam, villupuram distsrict, tamil nadu. The degree of student satisfaction in higher education a comparative study between a public and private university imad ali institute of management studies university of peshawar, peshawar abstract provided to the customer (kotler, p, & keller, kl 2006) this satisfaction then leads the. Crm practices of public and private sector telecom companies operating in the telecom companies must pursue for higher customer satisfaction and loyalty indian telecom mohammed (2013) in his comparative study on crm between airtel and zain concluded that ultimate objective of crm in telecom sector is to provide a comprehensive system.
A comparative study of customer behavior between public and private insurance companies (with special reference to udaipur city)” in other words there is a significant difference between the satisfaction levels of public & private insurance customers of udaipur city h02 = there is no association between gender of respondents and their. 72 a comparative study of customer satisfaction in public and private sector banks using servqual model gaura nautiyal assistant professor, banarsidas chandiwala institute of professional studies, new delhi. A comparative study of service quality on patient satisfaction between public hospital in johor bahru, malaysia a rafidah 1, service quality on patient satisfaction, 100 questionnaires were distributed the data were gain customer satisfaction (khanchitpol and william, 2013) healthcare sector of a country. Satisfaction, customer retention, customer loyalty, customer delight are now the major challenges in gripping the indian banking sector most of the literature review referred in the present paper reveals that as compared to public sector, private. Index terms—job satisfaction, public sector, private sector, scope i one of the biggest preludes to the study of job satisfaction was the hawthorne studies these studies (1924-1933), primarily credited to elton mayo of the job satisfaction in public sector and private sector: a comparison.
Comparative study of customer satisfaction in public sector and private sector banks in india(a case study of meerut region of up) products, or its services (ratings) exceeds specified satisfaction. Mani kumari-customer service quality and satisfaction: a comparative study of public and private sector banks european academic research - vol iv, issue 3 / june 2016 2263 introduction banks are the dominant financial intermediaries across the. Keywords: banking industry, customer satisfaction, crm practices, desires of the customers, marketing strategies „customer satisfaction‟ with a special reference to public sector banks and private sector banks in the present study is a comparative and analytical one through the perceptions of the customers of the selected. A comparative study on patients’ satisfaction in health care service table 1 examines an analysis is made to study the overall satisfaction between private hospital and public hospital “servqual : a multiple item scale for measuring customer perceptions of service quality”, journal of retailing 64, spring, 1988, pp12-40.
This study was conducted to investigate the level satisfaction of the outpatients in two different types of hospitals the level of satisfaction is measured by the gap between expectation and perception of outpatients towards service quality of health care service provider this comparative study was between government hospital and private hospitals in ipoh, perak. Customer satisfaction: a comparative study of public and private sector banks in bangladesh the results in table 1 show that male participants are the majority respondents as represented by 75% in public sector banks and 81% in private sectors banks. To analyze the level of job satisfaction among the employees of public and the private sector the aim of this study is to define the relationships between job satisfaction and the potential variables of pay, promotion, positive.